FAQs and additional resources
This topic provides information that supplements the Remedy ITSM Suite documentation. It contains the following sections:
Frequently asked questions
Frequently Asked Questions on Remedy ITSM Process Designer
Frequently asked questions for Remedy Smart Reporting
Frequently asked questions on Remedy ITSM Data Access Model
Additional resources from BMC
The following BMC sites provide information outside of the Remedy ITSM Suite documentation that you might find helpful:
- BMC Communities, BMC Remedy community
- BMC Remedy ITSM Suite Support page Remedy IT Service Management Suite Support
- BMC Support Knowledge Base, search filtered by BMC Remedy IT Service Management Suite
- BMC Educational Services, BMC Remedy ITSM Suite learning path
- BMC Global Services, BMC Remedy ITSM offerings
- www.bmc.com, information about BMC Remedy ITSM Suite
Other useful sites
The following site, which is not created or endorsed by BMC, also provides information that you might find helpful:
- The Action Request System discussion list, ARSLIST
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Comments
As a newby - the FAQ Section/Page is always my First Stop. Yours is super helpful. I love that you gave me the shortcuts to all of the individual module's documentation and I didn't have to search. The best thing ever! Thanks!
Hello Holly,
Thank you for this comment. Please let us know if you face any challenges in finding the right information.
Regards,
Jyoti
Is there a marketing video for 19 like “See How BMC Remedy 9 ITSM: Modern, Mobile and Easy to Use”?
This product isn’t fully supported any longer and I don’t want to show something that says V9.0 on it. I looked on youtube and didn’t find anything.
Hello Marie,
Please search for "BMC Remedy ITSM 9.1: What’s new" and you will find some related videos.
Hope this helps.
Regards,
Jyoti
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