This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

FAQs and additional resources

This topic provides information that supplements the Remedy ITSM Suite documentation. It contains the following sections:

Frequently asked questions

Frequently Asked Questions on Remedy ITSM Process Designer

Frequently asked questions for Remedy Smart Reporting

Frequently asked questions on Remedy ITSM Data Access Model

Where to find information previously provided in release notes

Type of information

Found here in

New features (enhancements) and other information

18.05 enhancements

  • Issues corrected by the base release and its service packs and patches
  • Issues that are currently open

Known and corrected issues

The documentation for BMC Remedy ITSM Suite  is split between multiple spaces, so a space-level search performed in the box in the left navigation pane does not search all the documentation for this release. The following spaces also document this release:

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The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Additional resources from BMC

The following BMC sites provide information outside of the Remedy ITSM Suite documentation that you might find helpful:

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Other useful sites 

The following site, which is not created or endorsed by BMC, also provides information that you might find helpful:

  • The Action Request System discussion list, ARSLIST
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  1. Holly Mullins

    As a newby - the FAQ Section/Page is always my First Stop. Yours is super helpful. I love that you gave me the shortcuts to all of the individual module's documentation and I didn't have to search. The best thing ever! Thanks!

    Apr 05, 2019 01:08
    1. Jyoti Nerkar

      Hello Holly,

      Thank you for this comment. Please let us know if you face any challenges in finding the right information.



      Apr 08, 2019 11:21
  2. Marie Johnson

    Is there a marketing video for 19 like “See How BMC Remedy 9 ITSM: Modern, Mobile and Easy to Use”?

    This product isn’t fully supported any longer and I don’t want to show something that says V9.0 on it. I looked on youtube and didn’t find anything.

    Aug 02, 2019 01:11
    1. Jyoti Nerkar

      Hello Marie,

      Please search for "BMC Remedy ITSM 9.1: What’s new" and you will find some related videos.

      Hope this helps.



      Aug 05, 2019 11:18