Learn about the limitations and upgrade considerations for Remedy IT Service Management (ITSM) suite.
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Discontinued support for SAP Crystal Reports
Effective March 30, 2020, the SAP Crystal Reports integration with Remedy AR System is no longer supported. BMC is no longer contractually entitled to distribute the SAP Crystal Reports Viewer software.
BMC has removed the SAP Crystal Reports Viewer software from Remedy AR System.
Your existing Remedy AR System installation is not affected, if you have configured integration with SAP Crystal Reports Viewer. For information about using your existing Crystal Reports integration, see
If you perform a fresh installation of Remedy AR System (Remedy Mid Tier), Crystal Reports Viewer files are not available.
- When you perform a fresh installation, the Crystal Reports Viewer libraries are not included. However, the optional BOXI settings continue to appear on the installation screen.
- When you upgrade, the Crystal Reports Viewer libraries that are already installed in the previous version are still available.
- In the previous versions, if you have installed Crystal Reports by using the MidTierCombined.war or MidTierCombinedWithRSSOAgent.war file, and you upgrade to Remedy Mid Tier by using the installer, the existing Crystal Reports integration will not work.
- For Microsoft Windows, Remedy Mid Tier WAR file does not include the CombinedMidtier.war file. It includes a Midtier.war file, without Crystal Reports Viewer.
For reporting purposes, it is recommended to use Remedy Smart Reporting or with Remedy Mid Tier.
For more information, see Product announcements for BMC Remedy IT Service Management Suite.