This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Creating the database union structure

After you add new values to the overlay, you create the database union structure.

To create the database union structure

  1. Open the SHR:Union_ConfigurationConsole form in Search mode or New mode.
  2. From the Implementation Area menu, select Overview console.

    Tip

     If you change the mappings and need to refresh the information displayed in the tables, reselect the Implementation Area menu.

  3. Click Build/Rebuild Database Union Structure.
    This action removes the previous database union structure and adds the new union field or mappings to the new database union structure.

Where to go from here

When the system notifies you that the database union structure build is complete, perform the steps in Viewing records on the Overview console.



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