This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Creating a custom report using BMC Remedy Smart Reporting

Recommendations

  • Do not modify out-of-the-box reports provided with BMC Remedy Smart Reporting. However, if you choose to modify a report, ensure that you first create and save a copy of it.
  • For better performance, create multiple small reports with only a few columns per use case, rather than creating a large report with many columns to solve multiple use cases.

Videos

This two part video describes how to create a report and add charts to it.
Part 1 describes how to create a report.

This two part video describes how to create a report and add charts to it.
Part 2 describes how to create add charts to the report you created in Part 1.

This short video describes how to create a drill down report.

 This short video describes how to create a drill through report.

This short video describes on the types of reports you can create.

This short video describes how to create a basic report.



This video (03:06 min) walks you through the enhancements made to the report creation process and the report delivery formats.

 

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