This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring vendor companies

Vendor companies are third-party vendors that provide services for you. For information about configuring an operating company, see Configuring companies.

To configure a vendor company

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, select Foundation> Organizational Structures> Companies and Organizations, and then click Open.
  3. On the Company form in the Company field, type the company's name.
  4. For the Type, select Vendor.
  5. Click Save. This clears the vendor company details from the form.

  6. In the user interface, above the Company form, click New Search.
  7. On the Company form, in the Company field, type the company's name, then click Search.
  8. From the search results list at the top of the page, select the company that you just created.
  9. Finish configuring the vendor company by providing any other information on the Company form that your organization requires for the tracking of vendor companies.

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