This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring the JAWS screen reading software

The Remedy Administrator can configure the BMC Remedy ITSM applications to use the Freedom Scientific JAWS screen reading software.

Before you begin

Before using the Remedy ITSM applications with the Freedom Scientific JAWS screen-reading software, ensure that you have a compatible and supported version of JAWS screen reader as described in BMC Remedy ITSM Suite compatibility matrix.

To configure the JAWS screen reading software

  1. Open the JAWS screen reading application.
  2. Choose Utilities > Configuration Manager.
    Ensure that the focus is on the Configuration Manager window.
  3. Choose Set Options > HTML Options.
    Ensure that the focus is on the HTML Options dialog box.
  4. Click the Links tab.
  5. From the Text Link Options group, select Use Title Format.
  6. Click OK.
  7. Close the Configuration Manager.
  8. On the relevant dialog box, confirm the Save Configuration option.
  9. Customize the JAWS 11 settings once on every machine:
    1. Press Insert+Shift+V to open the Personalized Site Setting dialog box.
    2. Select Link Settings > Filter Consecutive Duplicate Links. (This option is set to On by default.)
    3. Clear Execute to Set Filter Consecutive Duplicate Links to turn that feature off. This disables filtering of duplicate and consecutive page links on the Web client.
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