This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring support groups

Support groups are used to group people so that they can be assigned different permissions based on their role within the company.

There are several different places where support group information has to be configured before you can create support groups as described in this section:

  • The Support Groups structure is defined as Company > Support Organization > Support Group, which represents how a company is structured from a support perspective. 
  • Data that is used to create support groups is defined in the Support Groups tab of the People or Company form.

This section provides the following information:

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