This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring restricted access for support companies

You can configure restricted access for operating and vendor companies that provide support for other companies.

To allowPerform task
Assignment of tickets to an operating company providing support

Assignment of tickets to a vendor company providing support

The company providing support to create tickets for the customer company

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