This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring people and support groups

People and support groups can also be configured from the Company form.

To configure people and support groups from the Company form

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > Organizational Structures > Companies and Organizations, and then click Open. The Company form appears.
  3. Either select the company from the Company list, or search for the company and select it.
  4. Depending on whether you are adding people or support groups, click the People or the Support Groups tab.

Support groups tab

The Support Groups tab lists the support groups in the company.

From this tab you can perform the following tasks:

  • Add support groups for the company.
  • View or modify support groups for the company.

People tab

The People tab lists the people in the company.

From this tab you can perform the following tasks:

  • Add people to the company.
  • View or modify the record of anyone in the company. 
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