This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring BMC Remedy Smart Reporting installed on a distributed environment

When BMC Remedy Smart Reporting is installed on a distributed environment, BMC Remedy Smart Reporting Server, BMC Remedy AR Server and BMC Remedy Mid-Tier servers are installed on different hosts. Users should be able to open the BMC Remedy Smart Reporting URL from the Mid-Tier as well as the BMC Remedy AR server.

For this you must do the following:

  1. Add the BMC Remedy Smart Reporting IP address and host details in the BMC Remedy Mid-Tier and BMC Remedy AR System server windows host files.

    Example

    The host file should include:

    BMC Remedy Smart Reporting server:

    10.xxx.xxx.x   AR SERVER HOST NAME                         AR SERVER HOST NAME.domain name

    10.xxx.xxx.x   MID-TIER SERVER HOST NAME             MID-TIER SERVER HOST NAME.domain name

    BMC Remedy AR Server:

    10.xxx.xxx.x   REPORTING SERVER HOST NAME        REPORTING SERVER HOST NAME.domain name

    10.xxx.xxx.x   MID-TIER SERVER HOST NAME             MID-TIER SERVER HOST NAME.domain name

    BMC Remedy Mid-Tier

    10.xxx.xxx.x   REPORTING SERVER HOST NAME        REPORTING SERVER HOST NAME.domain name

    10.xxx.xxx.x   AR SERVER HOST NAME                         AR SERVER HOST NAME.domain name

  2. Import the BMC Remedy Smart Reporting certificates into the BMC Remedy AR Server and Mid Tier JVM Truststore. Run the following command on the BMC Remedy AR Server and Mid Tier computers:

    Keytool –import –keystore <jvm cacerts> -file <path to the Reporting Server certificate>

    For example: keytool -import -keystore "<C:\Program Files\Java\jre1.8.0_65\lib\security\cacerts>" -file "<C:\Program Files\Java\jre1.8.0_65\lib\security\Reporting.cer>"

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