This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring BMC Remedy ITSM applications

You can use the Remedy ITSM Suite of applications to manage your IT organization. Before using Remedy ITSM applications, you must add information about the various people, groups, skills, responsibilities, and geographic locations associated with your organization to the applications.

To add information to the Remedy ITSM Suite applications, you must have the following prerequisites:

  • Basic knowledge of Remedy Action Request System (BMC Remedy AR System) administration tasks.
  • You must configure the following information in the BMC CMDB before you can configure the Remedy ITSM. This information is required before you can add people.
    • Companies
    • Product Categorization (optional)
    • Site information

For more information about configuring Atrium, see Configuring after installation.

Related topics

Configuring BMC Service Level Management Open link
Configuring BMC Service Request Management Open link

Getting started with configuring applications

The following information describes the high level steps that you follow to configure your Remedy ITSM.

Continuing with configuring applications

The following information lists the main configuration areas for the core BMC Remedy ITSM applications:

  • BMC Remedy ITSM templates
  • BMC Asset Management:
            Configuring after installation Open link
    • Settings:  BMC Asset Management settings Open link   
    •   Asset Creating CIs Open link
    •   Creating Master contracts Open link
    •   Managing software licenses Open link
    •   Managing asset inventory Open link
  •   BMC Change Management Open link
    • Configuring risk assessment Open link
    • Managing Calendar preferences Open link
    • Change prioritization Open link
    • Configuring change rules Open link
    • Configuring approvals Open link
    • Configuring release Management Open link
    • Configuring task management system Open link
  • Flashboards:
  • BMC Service Desk:  Configuring after installation Open link
    •  (rules-based email or RBE)  Configuring the Email rule Engine Open link
    • Incident Management feature of BMC Service Desk:
      • Incident Management settings Open link
      • Configuring incident rules Open link
      • Configuring incident priority and weight ranges Open link
    • Problem Management feature of BMC Service Desk:
      • Problem Management rules Open link
      • Problem Priority and weight ranges Open link
      • Hiding or displaying the Task and Categorization tab on the Work Order form Open link

See Using for information on using the BMC Remedy ITSM Suite applications.

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