This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Configuring BMC Remedy ITSM applications

You can use the Remedy ITSM Suite of applications to manage your IT organization. Before using Remedy ITSM applications, you must add information about the various people, groups, skills, responsibilities, and geographic locations associated with your organization to the applications.

To add information to the Remedy ITSM Suite applications, you must have the following prerequisites:

  • Basic knowledge of Remedy Action Request System (BMC Remedy AR System) administration tasks.
  • You must configure the following information in the BMC CMDB before you can configure the Remedy ITSM. This information is required before you can add people.
    • Companies
    • Product Categorization (optional)
    • Site information

For more information about configuring Atrium, see Configuring after installation.

Related topics

Configuring BMC Service Level Management
Configuring BMC Service Request Management

Getting started with configuring applications

The following information describes the high level steps that you follow to configure your Remedy ITSM.

Continuing with configuring applications

The following information lists the main configuration areas for the core BMC Remedy ITSM applications:

  • BMC Remedy ITSM templates
  • BMC Asset Management:
            Configuring after installation
    • Settings:  BMC Asset Management settings   
    •   Asset Creating CIs
    •   Creating Master contracts
    •   Managing software licenses
    •   Managing asset inventory
  •   BMC Change Management
    • Configuring risk assessment
    • Managing Calendar preferences
    • Change prioritization
    • Configuring change rules
    • Configuring approvals
    • Configuring release Management
    • Configuring task management system
  • Flashboards:
  • BMC Service Desk:  Configuring after installation
    •  (rules-based email or RBE)  Configuring the Email rule Engine
    • Incident Management feature of BMC Service Desk:
      • Incident Management settings
      • Configuring incident rules
      • Configuring incident priority and weight ranges
    • Problem Management feature of BMC Service Desk:
      • Problem Management rules
      • Problem Priority and weight ranges
      • Hiding or displaying the Task and Categorization tab on the Work Order form

See Using for information on using the BMC Remedy ITSM Suite applications.

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