You can cluster Remedy Smart Reporting on multiple servers to support high-availability and load-balancing. The function of load-balancing can be achieved with a hardware load-balancer, or a load-balancing software.
It is required that the load-balancing infrastructure delivers network traffic to the Remedy Smart Reporting application server transparently - as if the packets were connecting directly to the application server. If Session Replication is not enabled, the load-balancing infrastructure will need to provide “sticky-session” functionality. This is where traffic for a user’s session is sent to the same node for the duration of their session. For more information, see Clustering Guide.