This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.


You can cluster Remedy Smart Reporting on multiple servers to support high-availability and load-balancing. The function of load-balancing can be achieved with a hardware load-balancer, or a load-balancing software. 

It is required that the load-balancing infrastructure delivers network traffic to the Remedy Smart Reporting application server transparently - as if the packets were connecting directly to the application server. If Session Replication is not enabled, the load-balancing infrastructure will need to provide “sticky-session” functionality. This is where traffic for a user’s session is sent to the same node for the duration of their session. For more information, see Clustering Guide.

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