This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

BMC Remedy Smart Reporting use cases

The following use cases related to the new features provided for BMC Remedy Smart Reporting are available:

  • Using the enhanced JDBC functions provided in BMC Remedy Smart reporting when creating a report
  • Auditing reports
  • Creating a sample KPI report
  • Creating a Geo Pack to create a report

Download this excel sheet to see detailed procedure for each use case.

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