BMC Remedy Smart Reporting administration console
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The Administration Console is a centralized configuration page that allows admin users fast access to all the controls they need to maintain the system.
To access the Administration console, you must log on to the BMC Remedy Mid-Tier as a Smart Reporting administrator. From the Mid-Tier, navigate to the Smart Reporting Console and choose the Administration tab and click Admin.
The Admin Console is split into the following panels:
Administration tour and help
This panel provides new administrators with a brief overview of the page and access to the Administration Tour storyboard and help.
The Administration Tour storyboard is designed to give users a quick run through the components available in the Admin Console.
By default, if Tutorial Content was loaded during installation, the tour storyboard will be available as sample content. If tutorial content was not loaded, or a custom storyboard is to be used for this purpose, the Administration Tour can be configured through Administration > Configuration > System Tab > General. Here the user can select any active storyboard to use.
The Need Help? section provides admin users with links to wiki documentation.
This is only available when the application name is configured as BMC Remedy Smart Reporting. To change the application the following script can be run on the BMC Remedy Smart Reporting Configuration database:
The NewApplicationNameHere should contain the name you wish to assign the application.
You will have to stop the BMC Remedy Smart Reporting server before applying this change.
This panel provides super admin users with a quick status check of their licence. The countdown figure changes to red when there is less than 45 days left in order to draw the admin's attention. The expiry date is also displayed in the panel.
License countdown panel is visible to super admin users only.
These are designed to help the administrator monitor how much of the system content is actively used.
This option is available only to the BMC Remedy Smart Reporting super admin, usually siadmin user.
|Users||This monitors the number of registered writers vs. the number of licensed writers, allowing the administrator to see how close they are to the licence limit. When there are less than 5% users left available on the license, the number will be highlighted red.|
|Unique Logins||This monitors the number of unique user logins in the last 30 days, allowing the administrator to see how the system traffic is tracking.|
|Dashboards||This monitors the number of unique dashboard tabs accessed each day for the last 30 days vs. the total number of active tabs available, allowing the administrator to see what proportion of tabs are used. When less than 50% of dashboards are used, they're highlighted red. When more than 75% are used, they're highlighted blue|
|Reports||This monitors the number of unique reports accessed each day for the last 30 days vs. the total number of active reports available, allowing the administrator to see what proportion of reports are used.|
This contains commonly used definitions and settings in Administration.
This displays a list of data source connections currently available in the system.
This displays a searchable list of users currently in the system. From here the administrator can add, edit, email, change role assignments, import, and delete users.
See BMC Remedy Smart Reporting users for more information.
This displays a list of roles currently available in the system, with a count of users assigned to each. From here the administrator can add, edit, copy, and delete roles.See BMC Remedy Smart Reporting user roles for more information.
This displays a list of user groups currently defined in the system, with a count of users assigned to each that you can click on to view a list. From here the administrator can add, edit, or delete groups.
See User groups for more information.
This displays a list of content folders and sub folder currently defined in the system. From here the administrator can add, edit, or delete content folders.
See 2020-06-09_05-11-11_Content categories for more information.
This displays a list of field folders currently defined in the system. From here the administrator can add, edit, or delete field folders.
See View & Field Categories for more information.
This displays a list of org reference codes currently defined in the system. From here the administrator can edit an org ref code.
See Organisation Reference Codes for more information.
This displays a list of storyboard themes currently defined in the system. From here the administrator can add, edit, copy, or delete a theme.
See Storyboard themes for more information.
This displays a list of content tags currently defined in the system. From here the administrator can add, edit, view usage, and delete tags.
See Content Tags for more information.
|Data Filter Periods|
This displays a list of available date filter periods in the system. From here the administrator can enable/disable periods from use.
Note: This option is available only to the BMC Remedy Smart Reporting super admin, usually siadmin user.
Date Filter Periods for more information.See
|Configuration||This allows the user to configure a wide range of settings that fall under Email, System, Region, Authentication, and Integration categories.|
|Content settings||This allows the user to configure a wide range of content settings and formatting defaults that fall under Report, Chart, Dashboard, Storyboard, and Browse Page categories.|
|Images and maps||This allows the user to load new images into the system, and define items such as raster maps, and WMS layers. Raster maps are images with each zone specified as a unique color which defines the zones to be replaced by heat map coloring.|
|Email template||This allows the user to customize the look and feel of system-generated emails.|
|Session Management||This allows the user to view a list of current sessions, and close selected sessions. This is useful if you have a user that has logged on from one IP address and then tries to log on from another but has been denied access.|
|Schedule Management||This allows the user to view and manage a list of schedules defined in the system. Schedule types include: Broadcast, Cached Filter Refresh, Cached View Refresh, Composite View Refresh, Report Refresh, Report Subscription, and Source Filter Refresh.|
|Dashboard Management||This allows the user to view all available dashboards, check their status, subscriptions, and report numbers as well as having the option to edit and delete selected tabs.|
|System Information||This allows the user to view current system information including version details, security settings, system resources and more. Sometimes support may ask you for an XML export of these details to assist with troubleshooting.|
|Content translation||This allows the system to provide User Entered reporting content across multiple languages by allowing users to translate content such as Report Names, Column Titles, Chart Labels, etc.|
|Client Organizations||This allows users to view and manage a list of client organizations.|
Note: Client organisations is visible to super admin users only.
|Export||This allows users to export content definitions to .xml files for migration and backup purposes.|
|Import||This allows users to import content definitions from .xml files for migration and backup purposes.|