This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Automatic assignment to individuals

In addition to configuring group assignment, you can use the predefined assignment processes provided with BMC Remedy ITSM that use the BMC Remedy Assignment Engine for automatic assignment to individuals.

Advanced administrators can also define custom individual assignment information for the BMC Remedy Assignment Engine.

For more information about configuring the BMC Remedy Assignment Engine, see  Assigning requests with the Assignment Engine

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