This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Adding geographic information

First you must add a country. The country is used by the miscellaneous country information to define information that depends on country, such as currency. The geographic information further defines the location of you company by identifying the state, province, and city.

Important

Because of the amount of such information in the database, narrow a query as much as possible. If you perform a search by city name alone, the search might take a long time and degrade performance on the BMC Remedy AR System server.

To add a country

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > Organizational Structures > Geography Country, and then click Open.
    The Geography Country form appears.
  3. Click the New button in your browser.
  4. Enter or select the country name and two-character ISO 3166 country code, such as Argentina and country code AR.
  5. In the International Dialing Codes area, select the country to populate the field with the country code, such as 54 for Argentina.
  6. Enter any optional dialing information.
  7. Select the status.
  8. Click Save.

Tip

To modify a country, select it, make the modifications, and then click Save.

To delete a country, select it, select Delete for the Status, and click Save. Then click the Delete button below the results list in a browser.

To add a state or province

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > Organizational Structures > Geography State-Prov, and then click Open.
    The Geography State-Province form appears.
  3. Click the New button in your browser.
  4. Select the country.
  5. Enter the new state or province.
  6. Select the status.
  7. Click Save.

Tip

To modify a state or province, select it, make the modifications, and then click Save.

To delete a state or province, select it, select Delete for the Status, and click Save. Then click the Delete button below the results list in a browser.

To add a city

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > Organizational Structures > Geography Cities, and then click Open.
    The Geography City form appears.
  3. Click the New button in your browser.
  4. Select the country.
  5. Select the state or province.
  6. Enter the city to add.
  7. Select the status.
  8. Click Save.

Tip

To modify a city, select it, make the modifications, and then click Save.

To delete a city, select it, select Delete for the Status, and click Save. Then click the Delete button below the results list in a browser.

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