This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Adding and modifying organizations

The organizational structure represents the organizations and departments within a company. You can use the Company, Organization, and Department fields. Sales and Marketing are examples of organizations; Widget Sales is an example of a department.

To add an organization

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > Organizational Structures > Companies and Organizations, and then click Open.
    The Company form appears.
  3. Either select the company from the Company list, or search for the company and select it.
  4. Click the Organizations tab.
  5. Click Update Organizations.
    The Organization Update dialog box appears.
  6. Enter an organization and a department.
  7. Click Add.
    The organization appears in the lists of organizations in BMC Remedy ITSM.
  8. Click Close.

To modify an organization

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > Organizational Structures > Companies and Organizations, and then click Open.
    The Company form appears.
  3. Search for the company.
  4. Select the company, and then click the Organizations tab.
  5. Click Update Organizations.
    The Organization Update dialog box appears.
  6. Select the organization to modify.
    The organization and department for the selected organization appear in the fields at the top of the dialog box.
  7. Perform either of the following tasks to modify all entries of the selected organizations:
    • Modify the organization, and then click Modify Organization.
    • Modify the department, and then click Modify Department.
  8. Click Close.

Tip

To delete an organization, select the organization in the Organization Update dialog box, and then click Delete.

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