This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Adding and modifying group aliases

A group alias is another term or abbreviation that you can use to reference a support group. Aliases are used in the type-ahead searches on the Support Group field. You can add information to a Support Group field by entering a partial or complete support group or support group alias name and pressing Enter to add the complete support group name. A Support Group entry can have one or more Group Alias entries defined for it.

To add a group alias

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > Organizational Structures > Support Groups, and then click Open. The Support Group form appears.
  3. Search for the support group.
  4. Select the support group, and then click the Group Aliases tab.
  5. Click Update. The Support Group Alias Update dialog box appears.
  6. Type a support group alias into the field at the top of the dialog box, and then click Add.
  7. Click Close.
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