This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Adding and modifying company locations

Some companies can have multiple locations. The location information includes the region, site name, and site address information.

To add or modify a company location

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation> Organizational Structures > Companies and Organizations, and then click Open. The Company form appears.

  3. Search for the company.

  4. Select the company from the list, and click the Locations tab.
  5. Click Update Locations.


    Alternatively, you can view location information by selecting a location from the list and clicking View Site Information.

    The Location Update form appears. The company name that you previously selected appears by default.
    Location Update form

  6. Enter a region or to add more site or address information to an existing region, select the existing region from the Region list. Examples of regions are Americas, Europe, or Asia Pacific.
  7. Enter a site group or select one that has been previously defined for the selected region. Examples of site groups are Amsterdam or Paris for the Europe region.
  8. Enter a site name.
  9. Enter address information. The Country and City fields are required.
  10. Select a time zone.
  11. Click Add.


    You can delete regions by selecting them from the list and clicking Remove.

  12. Click Close.

For modifying company location, the steps are same as adding company location.

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