This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Adding a company alias

Company aliases can be used to provide a short name for a company or to group different companies under a common name. Providing an alias for a company (or group of companies) makes searching for a company from the Company field easier because the company can be identified by more than one name. You can define one of more aliases for a company.

To add a company alias

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation> Organizational Structures> Companies and Organizations, and then click Open. The Company form appears.

    Important

    For further information about the contents of the Company form, see Overview of creating and managing companies and sites .

  3. Search for the company.
  4. Select the company from the list returned, and select the Alias tab.
  5. Click Update Alias. The Company Alias Update dialog box appears.
  6. Enter the company alias and click Add.

    Tip

    You can modify or delete a company alias by selecting it from the list and clicking Modify or Delete.

  7. Click Close.



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