This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Access point for the Product and Operational Catalog custom configuration

The custom configuration for products and operational catalogs is accessed from the Foundation > Products / Operational Catalogs expandable command list on the Custom Configuration tab of the Application Administration Console.

The following figure shows the access point:

Carefully read the instructions for configuring product and operational catalogs in the rest of this section before using the configuration commands in the Foundation > Products / Operational Catalogs expandable list.























































































































































































































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