This documentation supports the 19.02 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

19.02.01: Patch 1 for version 19.02

This topic contains information about fixes in this patch, and provides instructions for downloading and installing the patch.

This release consolidates the hotfixes delivered for BMC Remedy IT Service Management Suite version 19.02 and later into a single patch. You must apply this patch after you upgrade all the servers in a server group to version 19.02, because the BMC Remedy Deployment Application that deploys the patch on an individual server is a part of version 19.02.

Latest hotfixes (Support ID required)

Remedy IT Service Management: Knowledge Article number 000368706

Remedy Smart Reporting: Knowledge Article number 000368703

Defect fixes

This patch includes fixes for some customer defects. For more information about the defects fixed in this patch, see Known and corrected issues.

Downloading the patch

For download instructions, see  Downloading the patch .

Applying the patch

To apply the patch, see  Applying the patch .

What else changed in this release

For the list of objects modified or added in BMC Remedy IT Service Management Suite, see the  List of modified objects  in the Remedy deployment documentation.

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