This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Working with numeric pager prefixes

The numeric pager prefix indicates the form from which the notification automatically originated.

To create a numeric pager prefix

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > Notification Engine > Numeric Pager Prefix, and then click Open. The Configure Numeric Pager Prefix form appears.
  3. Select the Status.
  4. Select the form name.
  5. In the Numeric Pager Prefix field, enter information to define the page.
  6. Click Save.
    Users who are set up to receive application notifications on a numeric pager receive the prefix specified in the Numeric Page Prefix field if the notification is generated from the form that you specified. This prefix is sent only if the notification is generated automatically from the application. It is not used for manual pages from the form.

To modify or delete a numeric pager prefix

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > Notification Engine > Numeric Pager Prefix, and then click Open.
  3. From the Configure Numeric Pager Prefix form, search for the pager prefix you want to modify or delete.
  4. Select the pager prefix from the list.
  5. If you want to modify the pager prefix, modify it and click Save.
  6. If you want to delete the pager prefix, select it and perform the following actions:
    1. Set the status to Delete.
    2. Click Save.
    3. In your browser, click Delete.

      Note

      You need BMC Remedy AR System Admin permission to complete this action.

Related topic

Performing common Foundation tasks

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