This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Working with error messages

Error messages reported by BMC Remedy IT Service Management Suite (BMC Remedy ITSM Suite) applications indicate failures preventing user operations. Most errors are easily identifiable and correctable by the user based on the message provided. Typical reasons for errors include:

  • Failure to populate required fields
  • Entering incorrect values instead of selecting items from the menu
  • Attempting to change an attribute value to an incorrect state
  • Attempting to use data which has not been properly configured by the application administrator

In some cases, an operation performed in a BMC Remedy ITSM Suite application results in an error message from a supporting or integrated application, which may describe features unfamiliar to the application administrator. The error number identifies the application that is reporting the error.

Note

For information on the error number ranges for BMC Remedy AR System, see Working with BMC Remedy AR System error messages

Error number ranges

Start

End

Product and error catalog

100

12,116

Data Management

40,000

50,000

BMC Remedy ITSM core applications (BMC Asset Management, BMC Service Desk, BMC Change Management)

120,000

129,000

BMC Atrium Core

150,000

159,999

BMC Service Request Management

170,000

179,999

BMC Knowledge Management

Note

BMC does not document the entire error catalog because the error messages themselves provide information on how to correct a failure. For example: You do not have permission to move the status to Closed.

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Comments

  1. Lindsay Barrett

    In ITSM 18.08, encountering an error message 51071, which does not appear to fall in any of these ranges or the AR System error message ranges.  Is there a reference any place to errors in this range?  Thanks

    Dec 06, 2018 01:00