This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Working with country codes

The country code option maps area codes to system dialing codes so they can be used to forward generated notifications to pagers. You can set the dialing feature to use the country code, or you can define the dialing feature so that it does not use the country code for specified area codes.

To create country codes

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > Notification Engine > Country Code Option, and then click Open. The Configure Country Code Option form appears.
  3. Enter an area code.
  4. Select whether this area code should be dialed using country codes.
  5. Set the status to Enabled.
  6. Click Save.

To modify or delete country code information

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > Notification Engine > Country Code Option, and then click Open.
  3. From the Country Code Option form, search for the country code that you want to modify or delete.
  4. Select the country code from the list.
  5. If you want to modify the country code, modify it and click Save.
  6. If you want to delete the country code, select it and perform the following actions:
    1. Set the status to Delete.
    2. Click Save.
    3. In your browser, click Delete.

Related topic

Performing common Foundation tasks

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