Work information creation
You can create work information entries any time you submit or modify a ticket. Do this by placing values in the work information fields. For a list of the work information fields required to do this using an external application integration, see Optional input field values ( For information see: ) and Input fields. ( For information see: )
- You cannot add work information entries for the BMC Asset Management application.
Adding or modifying the work information of a ticket or a work order does not update the last modified date of a ticket or a work order for the following applications:
- BMC Change Management
- BMC Incident Management
- BMC Service Request Management