This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Where can passwords be reset from?

You can reset passwords from different locations depending on your permissions and which mode you are in.

Location of password reset functionality

Permissions and BMC Remedy ITSM Suite state of use

Reference topic

Password field on the Login/Access Details tab of the People form

  • Only the Contact Organization Admin and Contact Support Admin permissions groups can update the Password field in People records for non-support staff.
  • Only Administrators can update the Password field in People records for any individual.
  • In both cases, target users must change their password on the next logon.

Using the Password field on the People form

Reset Password link in the Application Administration Console

Administrators and permission groups with Security permission. Password rules are not enforced on reset password, but they are enforced when target users are forced to change their password on the next logon.

Using the Update Password link in the Application Administration Console

Change Password link on the People (Search) or People (Modify) form when an individual is changing their own password

Any user with permission to modify People records. Password rules are enforced on the changed password. Individuals are not forced to change their password on the next logon.

Using the Change Password link on the People form

Change password link on the BMC Remedy AR System home page

Any user with permission to modify People records. Password rules are enforced on the changed password. Individuals are not forced to change their password on the next logon.

Access control, passwords and server security

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