This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Viewing report and comment notifications

The Inbox is used to share information like reports and comments between users. When you subscribe to a report or its comments, a new comment link is displayed when comments are added to the report. The drop down list displayed for your Inbox will vary based on the item type in your inbox.

From the Inbox you can do multiple actions for the report:

Move to Favorites
Moves a report from your inbox to your favorites list.
DeleteRemoves the report from your inbox.
EmailEnables you to email the report to users or external email addresses.
ViewOpens the report.

You can also view, delete, or unsubscribe from receiving comments for the report. When you unsubscribe from the comments, you will not receive any further comments related to the report. You can also click the View Report option to open the report that the comment related to.

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