This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Viewing records on the Overview console

To show the records on the Overview console, the z2TH_ConsolidateTable1 (Field ID: 301444200) table must have the qualification modified to include the new request form.

The following bullet points describe the most common methods for performing this task:

  • Customize the table field's qualification directly to include the request.
    For example, change the qualification to EXTERNAL($z1D_ExternalQualString$) OR ('LookupKeyword' = "MAINXYZCUSTOM")
  • Customize the qualification building workflow to include the request in the z1D_ExternalQualString qualification string. This qualification can be enhanced to include the requests based on the filtering capabilities from the Overview console, or you can add OR ('LookupKeyword' = "MAINXYZCUSTOM") when the qualification is being built.

When you finish, ensure that you flush the BMC Remedy Mid Tier cache to see the new records.

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