This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Value of knowledge base search

BMC Knowledge Management provides the infrastructure for creating, storing, publishing, reviewing, and searching IT knowledge articles to aid service desk analysts via a knowledge base of easy-to-find solutions, and give users self-service search options to help them resolve issues on their own.

With BMC Knowledge Management, you can:

  • Improve service quality through easy access to knowledge
  • Reduce support calls and costs by enabling users to search without involving the service desk

For more information, see BMC Knowledge Management



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