This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Using the Change Password link on the People form

Use this method if you have permission to update people records and only if you want to change your own password.

To reset your own password from the People form

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > People > People, and then click Open.
    The People form appears.
  3. Change to Search mode.
    The Change Password link becomes available in the Quick Links menu in the sidebar of the People form.


    The Change Password link also becomes available if you select your own People record for modification.

  4. Click the Change Password link.
    The Change Password dialog box is displayed. The User Name field is populated with your user name.
  5. Enter your current password followed by your new password twice.
  6. Click Save.
    You are not prompted to change your password the next time you log on.

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