This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Using flashboards

A flashboard is a real-time visual monitoring tool that shows you the state of your service operations, warns you about potential problems, and collects and shows trend data.

KPI flashboards show how well various business processes are performing against the application key performance indicators (KPIs).

ROI flashboards help you to determine the return on investment (ROI) that your organization achieves from the BMC Remedy ITSM implementation.

This section describes how to use flashboards. The following topics are included:

Related topics

Configuring ROI flashboards
Configuring KPI flashboards

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