This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Using BMC Remedy APIs

Using various BMC Remedy APIs (Java API, C API, and Plug-ins), you can integrate a third-party application with BMC Remedy ITSM. Using the field reference tables listed under the Developing integrations section of the application documentation (for an example of the field reference tables, see the tables on this page: HPD_IncidentInterface_Create_WS you can determine what fields are needed to create, modify, and query Incident, Problem, Change, and Purchase Order tickets.

For example, if you use a third-party application to identify incidents in a system, but have no way of tracking them, you can access BMC Service Desk: Incident Management from the third-party application and create an incident ticket by way of the BMC Remedy APIs.

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Comments

  1. Sachin Dhamale

    Hi,

    Do you have example for this API like sample program?

    Oct 02, 2018 11:53
    1. Jyoti Nerkar

      Hello Sachin,

      I will work with the SME and will reply back to you.

      Regards,

      Jyoti

      Jan 08, 2019 11:22
    1. Maithili Deshpande

      Hi Sachin, 

      Thank you for your query. We recommend you reach out to the BMC Support team for helping you with this query. 

      Jan 23, 2019 05:07