This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

User permissions

User permissions let you control how people access and interact with the BMC Remedy ITSM suite. You assign user permissions from the People form as described in the topics listed under the Related topics heading below.

There are different aspects to the user permissions, which together make up the permission model:

  • Permission groups, which control access to basic application, module, and sub-component functions.
  • Support groups, which control access to data.
  • Functional roles, which provide extended access to application, module, and sub-component functions.

Click the related links for more information about each aspect of the permission model.

Related topics

To see how you assign user permissions from the People form, see the following topics:

People information

Adding people information

Adding people records from a template

Adding people without using templates


For information about how licenses relate to permissions, see the following topics:

Activating application licenses

License types for users to access BMC Remedy AR System server

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