This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Updating Global configuration records

Use this procedure to update the gauge thresholds to use the same values for all of your client companies.

You must perform this procedure for each -Global- gauge configuration record.

To update a Global configuration record

  1. Open the Flashboard Configuration form:
    1. From the Applications menu on the IT Home page, select Administrator console > Application Administration Console.
    2. Click the Custom Configuration tab.
    3. Select Foundation > Key Performance Indicators > Flashboard configuration.
    4. Click Open
  2. Click Search.
  3. From the search results list, select the -Global- record related to the gauge flashboard that you are configuring.
  4. Update the following parameter values according to the way you need this gauge graph to report in your environment:
    • Maximum Range — The highest number of records that is reported by the gauge.
    • Minimum Range — The lowest number of records reported by the gauge; usually set to 0.
    • Warning Threshold — Configures the percentage of the Maximum Range at which the gauge changes from Normal to Warning, that is, where the line changes from green to yellow. For example, if you set the Maximum Range to 1000 records and the Warning Threshold to 75 percent, then the gauge changes from Normal to Warning at 750 records.
    • Alert Threshold — Configures the percentage of the Maximum Range at which the gauge changes from Warning to Alert, that is, where the line changes from yellow to red. For example, if you set the Maximum Range to 1000 records and the Alert Threshold to 95 percent, then the gauge changes from Warning to Alert at 950 records.
  5. Click Save.
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