This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Understanding the graphical elements of BMC Service Management Process Model

The main graphical elements used in the BMC Service Management Process Model interface are process model box and process model header.

Process model box


On the main page of the BMC Service Management Process Model interface, process model boxes represent discrete IT Infrastructure Library (ITIL) processes, such as Event Management.

Process model header


The horizontal frame that appears at the top of the page is the process model header. On the BMC Service Management Process Model main page, the process model header contains the following text:
Service Management Process Model
When you click one of the process model boxes to enter a specific process model (for example, Event Management), the content of the process model header changes to display the name of the process that you are viewing (for example, Event Management).

Other graphical elements

The following table describes and shows examples of other graphical elements.

Element name

Description

File name

Graphic

Page Header Background

Controls the title background on all pages except the main page, which does not use a background

Background_Page_Header.jpg

Page Footer Background

Controls the copyright statement on all pages except the main page. The copyright statement on the main page is HTML text.

Background_Page_Footer.jpg

Horizontal Background

Controls the background color of the process model header

Background_ Horizontal.png

Vertical Background

Controls the background color of the buttons that appear in the vertical frame on the left side of the browser window

Background_ Vertical.png

Bullet

Used to display bullets in front of text

Bullet.gif



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