This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Troubleshooting the Overview console

This topic describes issues that you might encounter with the Overview console.

Incident request and Change request records not displayed

If the Overview console table does not display incident request and change request records for a particular user, as an administrator you must check the number of support groups that the person belongs to. Due to limitations with the database query, the Overview console cannot display incident requests and change requests for people who belong to a large number of support groups.

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