This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Troubleshooting Data Management

While loading data from earlier versions of BMC Remedy or from legacy systems into the current release of BMC Remedy ITSM Suite, you might encounter certain issues such as process related errors or errors related to DMT or UDM in a server group environment.

Use this information to understand and resolve the issues.

ActionReference
To troubleshoot errors related to loading the data or jobs stuck in the In Progress state.

Troubleshooting dataloads

To troubleshoot errors that are specific to the validation process.Troubleshooting validation process errors
To troubleshoot errors related to the promotion process.Troubleshooting promotion process errors
To troubleshoot errors in the validation and promotion process.Troubleshooting validation and promotion process errors
To troubleshoot errors during counts and updates.Troubleshooting data wizard counts and updates
To troubleshoot errors related to DMT and UDM in a server group environment.Troubleshooting DMT and UDM errors in a server group environment

System messages

System messages might be displayed for all the steps and they summarize issues that may have occurred during a step:

  • A general message is displayed if the validate step errors have been detected. For more information, see Error Management or click View Data in the step to see which records display the errors and for which error codes are present.
  • A general message is displayed if the Promote step related errors occur.

Example

A custom required field was added to the CTM:People target form and was not included in the CTM:LoadPeople form data push. This generates a ARERR message for a missing required field.

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