This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.


Remedy Single Sign-On (Remedy SSO) is an authentication system for a multi software environment that enables users to present credentials for authentication only once. After Remedy SSO authenticates the users, they can gain access to any other application with automatic authentication without providing the credentials again.

End users may change their AR passwords directly in the Remedy SSO end-user login page, if an administrator had enabled this functionality.

Remedy SSO supports the following authentication methods:

  • BMC Remedy AR System Server
  • SAMLv2
  • LDAP
  • Kerberos
  • Certificate-based
  • Remedy SSO authentication or Local authentication
  • OAuth 2.0
  • OpenID Connect
  • Pre-authentication

Based on the organization’s requirement, you can configure any of the authentication methods to authenticate the users for various BMC applications.

For more information, see RSSO Key concepts from the BMC Remedy Single Sign-On online documentation.

Related topics

  Installing BMC Remedy ITSM  from the BMC Remedy ITSM Deployment online documentation.

Integrating BMC Remedy Single Sign-On with other BMC products from the BMC Remedy Single Sign-On online documentation.

Migration from BMC Atrium Single Sign-On from the BMC Remedy Single Sign-On online documentation.

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