You can create reports for BMC Remedy ITSM applications based on BMC Remedy AR System and SAP Crystal Reports. For both report types, and whether an .arr or .rpt extension report is created, a data record for each report is loaded into the BMC Remedy AR System Report form.
Report form data
The following fields are used to define data for reports:
Report field definitions
Provide a meaningful name for the report. This name is visible to end users.
Indicate whether the report is a BMC Remedy AR System report or a Crystal Reports report.
Enter the form name.
Report Set Name
Copy the form name here (it can be used for grouping reports).
Thsi field is autopopulated on import, so you do not export this field in the .arx file.
Set to Active.
Enter the report name here or provide more detail.
Select the groups that are permitted to use this report.
For the default US English reports, leave this field blank. Otherwise, set the locale as appropriate to the language in the report file.
Enter a qualification if required for the report.
Date Range Field ID
Enter the field ID.
Date Range Report
By default this field is set to No. Set it to Yes if a Date Range Field ID exists.
Report Definition File
Attach the report file (.arr for a BMC Remedy AR System report or .rpt for a Crystal Reports report).