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This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Remedy IT Service Management Suite 18.08

Release notes and notices

Learn what’s new or changed for BMC Remedy IT Service Management 18.08, including new features, urgent issues, documentation updates, and fixes or patches. 

Note

This section only includes information about changes since the most recent release of BMC Remedy IT Service Management (ITSM). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1, 9.0, 9.1, and 18.05.

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Related topics

Known and corrected issues

BMC Remedy ITSM Suite 18.08 Deployment release notes (installation and upgrade) Open link

BMC Service Desk 18.08 release notes Open link

BMC Service Request Management 18.08 Release notes and notices Open link

BMC Remedy Action Request System 18.08 release notes Open link

BMC Change Management 18.08 release notes Open link

BMC Atrium Core 18.08 Release notes and notices Open link

BMC Service Level Management 18.08 Release notes and notices Open link

DateTitleSummary
December 1, 2020Remedy Smart Reporting license expirationFlash notification that describes how you can renew the Remedy Smart Reporting license.
March 30, 2020Discontinued support for SAP Crystal Reports integration with Remedy AR System.

Starting with the obsolescence date (March 30, 2020) of SAP Crystal Reports integration with Remedy AR System, BMC does not support this integration and BMC is no longer contractually entitled to distribute the SAP Crystal Reports Viewer software. For more information, see Deprecated features.

November 29, 201818.08.01: Patch 1 for version 18.08

This patch consolidates all the Hot Fixes delivered for Remedy IT Service Management version 18.08 and later into a single patch release. The patch contains fixes in Foundation, Incident Management, Release Management, and Remedy Smart Reporting areas.

The patch also includes an enhancement to Service Level Management. For more information, see Service Level Management documentation for 18.08.01: Patch 1 for version 18.08 Open link .

August 31, 201818.08 enhancements

Enhancements to BMC Cognitive Service Management:

  • Automatically apply templates to incidents or change requests that are created by using emails

Enhancements to Remedy with Smart IT (Smart IT) are:

    • Configuring provider action by using expression
    • Enhancements to BMC Cognitive Service Management feature for Smart Recorder and Mobile client
    • New configuration parameters
    • Enhancement in template text position
    • Enhancement in knowledge article to display Status and Version in search result
    • Enhancement in knowledge article to display title in wrapped texts

Enhancements to BMC Remedy Smart Reporting:

  • Support for onboarding and synchronizing users from the Smart Reporting Custom App Users group
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Last modified by Dhanya Menon on Dec 03, 2020
release_notes version_18_08 patch_01 18_08_01

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