This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Remedy IT Service Management 18.08, including new features, urgent issues, documentation updates, and fixes or patches. 

Note

This section only includes information about changes since the most recent release of BMC Remedy IT Service Management (ITSM). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1, 9.0, 9.1, and 18.05.

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Related topics

Known and corrected issues

BMC Remedy ITSM Suite 18.08 Deployment release notes (installation and upgrade)

BMC Service Desk 18.08 release notes

BMC Service Request Management 18.08 Release notes and notices

BMC Remedy Action Request System 18.08 release notes

BMC Change Management 18.08 release notes

BMC Atrium Core 18.08 Release notes and notices

BMC Service Level Management 18.08 Release notes and notices

Date Title Summary
August 31, 2018 18.08 enhancements

Enhancements to BMC Cognitive Service Management:

  • Automatically apply templates to incidents or change requests that are created by using emails

Enhancements to Remedy with Smart IT (Smart IT) are:

    • Configuring provider action by using expression
    • Enhancements to BMC Cognitive Service Management feature for Smart Recorder and Mobile client
    • New configuration parameters
    • Enhancement in template text position
    • Enhancement in knowledge article to display Status and Version in search result
    • Enhancement in knowledge article to display title in wrapped texts

Enhancements to BMC Remedy Smart Reporting:

  • Support for onboarding and synchronizing users from the Smart Reporting Custom App Users group
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