Release notes and notices
Learn what’s new or changed for BMC Remedy IT Service Management 18.08, including new features, urgent issues, documentation updates, and fixes or patches.
This section only includes information about changes since the most recent release of BMC Remedy IT Service Management (ITSM). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1, 9.0, 9.1, and 18.05.
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|March 30, 2020||Discontinued support for SAP Crystal Reports integration with Remedy AR System.|
Starting with the obsolescence date (March 30, 2020) of SAP Crystal Reports integration with Remedy AR System, BMC does not support this integration and BMC is no longer contractually entitled to distribute the SAP Crystal Reports Viewer software. For more information, see Deprecated features.
|November 29, 2018||18.08.01: Patch 1 for version 18.08|
This patch consolidates all the Hot Fixes delivered for Remedy IT Service Management version 18.08 and later into a single patch release. The patch contains fixes in Foundation, Incident Management, Release Management, and Remedy Smart Reporting areas.
The patch also includes an enhancement to Service Level Management. For more information, see
|August 31, 2018||18.08 enhancements|
Enhancements to BMC Cognitive Service Management:
Enhancements to Remedy with Smart IT (Smart IT) are:
Enhancements to BMC Remedy Smart Reporting: