This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Query functions

The query functions are web service-specific operations.

When using web service functions, you must specify the ticket number on which to query (< module>Query_Service ), or a valid AR System qualification--if you query from a list of entries (< _module>_QueryList_service ).

The "LIKE" operator can be used in the qualification of an unlimited character field length, this type of field is stored as a CLOB in the database. An example of such a field is the 'Justification' field on the Purchase Requisition.

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