This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Product categorization structure

The Product Categorization structure is defined as Tier 1 > Tier 2 > Tier 3 > product name and manufacturer > model version, which is used to categorize different products or configuration items (CIs) in the BMC Atrium Configuration Management Database (BMC Atrium CMDB).

Product categorization can be associated with different processes for different companies.

For more information about product categorization in BMC Atrium CMBD, see Product categorization process

For more information about BMC Atrium CMDB,  Accessing the BMC Atrium CMDB and BMC Atrium Core applications  and Product overview .

Understanding product categorization video


Although the concepts and procedures presented in this video are correct, the user interfaces shown are not current.

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