This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Process Designer user roles

BMC Remedy ITSM Process Designer application provides the following user roles:

  • ProcessDesignerAdmin (assign this role with the Process Designer Administrator group)
    Users with this permission can create, modify, and deploy processes for all Companies that the user has access to. They can also map processes to BMC Remedy ITSM fulfillment requests by using the Process Designer mapping form.
  • ProcessDesignerSubAdmin (assign this role with the Process Designer Sub Administrator group)
    Users with this permission can create processes, and modify non-live processes, but cannot deploy processes or map them to BMC Remedy ITSM fulfillment requests.
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