Problem Management permissions
Ensure that you have the permissions described in the following table to view, create, or modify a problem investigation. Depending upon the permissions given to you by your administrator, you can perform these operations on a problem investigation.
Permissions | Description | Application user license type |
---|---|---|
Problem Master | Users with Problem Master permission can perform the following functions:
Chargeback is a function of the costing sub-system and is given automatically with the other costing features. Use of the Master permissions group should be limited to key personnel who either own a process or require full control of all Problem Management records. Best Practice We recommend that you limit the use of these permissions to individuals who play the role of Problem Coordinator and who require full access to all Problem Investigation, Known Error and Solution Database records. Users with these permissions must also belong to a Support Group to open the Problem forms.
| Fixed or Floating |
Problem User | Users with Problem User permission can perform the following functions:
Best Practice We recommend that you grant these permissions to individuals performing the role of a Problem Coordinator within the Problem Management process. You should also grant these permissions to users that play any of the following roles:
These permissions give those users the ability to create and modify Problems and Known Errors. Users with these permissions must also belong to a Support Group to open the Problem forms.
| Fixed or Floating |
Problem Submitter | Users with Problem Submitter permissions can create and query all:
They cannot modify problem investigations, known errors, and solution database records. Best Practice We recommend that you grant these permissions to individuals who must submit and view Problem Investigations, Known Errors and Solution Database records. Typically, you give these permissions to any of the roles mentioned in the preceding list of Problem User permissions (User-type permissions are required when the user needs modification access). Users with these permissions must also belong to a Support Group to open the Problem forms.
| None |
Problem Viewer | Users with Problem Viewer permissions can:
Users with Problem Viewer permissions cannot:
Best Practice We recommend that you grant these permissions to individuals who need only read access to view Problem Investigations, Known Error and Solution Database records. Typically, these permissions are given to most BMC Remedy ITSM applications users (that is, users who do not already have the 'Master', 'User,' or 'Submitter' permission) so they can access information in the Problem Management records. Users with these permissions must also belong to a support group to open the Problem forms.
| None |
Problem Config | Users with Problem Config permissions can perform functions that span the following components:
Best Practice We recommend that you grant these permissions to individuals who configure the component functions in the preceding list. You typically give these permissions to someone fulfilling the role of an Application Administrator.
| Fixed or Floating |
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