This documentation supports the 18.08 version of Remedy IT Service Management Suite.

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Organization of modules, applications, and subsystems

The overall organization of the BMC Remedy IT Service Management (BMC Remedy ITSM) Suite has three layers: modules, applications, and supporting subsystems.

The top layer consists of modules that provide the interface to users, such as the Requester console. The Requester console interacts with a back-office application, such as the Incident Management feature of BMC Service Desk or BMC Change Management.

Applications include the main BMC Remedy ITSM applications: Incident Management feature of BMC Service Desk, BMC Change Management, Problem Management feature of BMC Service Desk, and BMC Asset Management. These applications contain logic and user interfaces specific to those application areas.

The final layer consists of supporting systems. This common set of systems supports the applications. Supporting systems contain generic logic that is specific to an application's function without embedding functionality from other applications that use its services. Examples of supporting systems include Task Management System, Cost module, and Contract Management.

The following figure illustrates the relationships among the BMC Remedy ITSM applications and modules. 

BMC Remedy ITSM applications and modules

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