This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.


Multi-tenancy is a feature in BMC Remedy ITSM Suite that enables you to do the following:

  • Control data access in a hosted environment. For example, in a service provider environment, multiple companies might use a single application in BMC Remedy ITSM Suite, with the data for each company hidden from the other companies using the application.
  • Control access to configuration items, incidents, known errors, broadcast messages, categorization, summary definitions in the Requester Console, and so on.
  • Segregate data and restrict access. Access restrictions are performed primarily on ticketing forms, such as incidents, problem investigations, change requests, and asset records. 

This section provides the following information:

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