This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Modifying a task OLA

This topic provides information about how to modify a task OLA.

To modify a task OLA

  1. Log on to BMC Remedy Mid Tier as an administrator.
  2. From the Home page, select Applications > Process Designer > Process Designer Configuration.
  3. Select the OLA tab from Configuration Console.
    The OLA Configuration tab opens.
  4. Double-click the task OLA that you want to modify.
    The OLA Configuration window opens.
  5. Modify the details.
  6. Click Save.
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