This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Managing task types and properties

Task types are automatically created for each unique category, type, and name of a process task. Additional properties are applied to support additional workflow or for informational purposes. When a process runs in a BMC Remedy application, each task in the process stores a task type ID. The property values are read from this task type ID (from the ABYD:Task Type Property form).

The task properties are defined with default values. You can apply the task properties to the task type selected within the Task Types (Category/Type/task) area, all task types of the selected category and type, all task types of the selected category, and all tasks types.

Note

The property values are applied to task types, not to individual tasks. For example, the Cost property is applied to the Allocate Initial Priority task type. Every instance of ITIL > Change Management > Allocate Initial Priority has the same value, irrespective of with which process template they relate to.

Same categorization can be used in multiple templates. In BMC Remedy, you can also define workflow rules to be applied to specific types of task across all process templates. For example, when the Approval property is applied to a task, the tasks are executed when their task type has the Approval property value set to Yes. By using this method, the approval type tasks are handled independently and differently from non-approval tasks from the process definition.

Defining a property

You can define properties that you want to apply to the task types by performing the following procedure.

To define a property

  1. On the Configuration Console, click the Task Types tab.
  2. Click the Add icon next to the Defined Properties section.
  3. A new window opens.
  4. Enter the name of the property in the Name text box.
  5. Set the default value in the Default Value text box.
  6. Click Save.

For example, you can configure the Go Back button. You can configure an optional display of the Go Back button to return to previous steps when you are navigating processes with the Process wizard. You can configure this button to return to a previous task. This feature is not provided out-of-the-box. This button allows you to update data in related fields and also select different outcomes when the circumstances change while the process is active. You must create and map a property to configure the Go Back button.

To create the Go Back property

  1. Log on to BMC Remedy Mid Tier as a BMC Remedy ITSM Process Designer Administrator.
  2. From the Home page, from the Applications menu, select Process Designer > Process Designer Configuration.
  3. Click the Task Types tab.
  4. Create a property by clicking Add.
  5. In the Name field, enter Go Back.
  6. In the Default Value field, enter Yes.
  7. Click Save.

To map the Go Back property

  1. From the Task Types table, select the task, task type, or task category to which you want to apply the Go Back functionality.
  2. Select the appropriate Apply Property to option (Selected Task, Selected Task Type, Selected Task Category, or All).
    The property that you defined appears in the Defined Properties section on the Configuration Console. The Go Back button is visible for the tasks for which you define the property.
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