This documentation supports the 18.08 version of Remedy IT Service Management Suite.

To view the latest version, select the version from the Product version menu.

Managing task assignment rules

Task assignment rules are used to stop the process from continuing until a given criteria is met.

Note

By default, approval assignment rules are configured and should not be changed.

When a task in a process uses an assignment rule, its status remains on hold (Pending Task Rule) until the condition defined in the rule is met. For example, you can define the rule to run a set of tasks only after an approval of a change request is rejected.

You can perform the following tasks for task assignment rules:

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